Frequently Asked Questions

What ages do you work with?

We work with ALL ages. We have worked on infants and clients over 100 years old. As long as you can get a saliva sample and some hair or nail clippings, we can scan them.

Do you test DNA?

No, we are not testing your DNA. We test your hair and saliva to bioenergetically analyze stress, resonating toxins, food/environmental sensitivities, hormones, and nutrients for a balancing holistic remedy regimen.

Do you test for Lyme disease?

We do not test for or diagnose Lyme disease or any other diseases. Bioenergetic testing falls into the holistic health realm, analyzing the energy emanating from the samples. While this is not a diagnostic tool, we can test stressed or weakened digital values throughout the hair and saliva. This information allows us to make changes in a positive direction.

I have not received my package. What should I do?

Once your order has been placed and shipped, CBH Energetics will receive a tracking number and Proof of Delivery to ensure your package arrives. Once a package is marked as delivered, CBH Energetics is not responsible for lost, stolen, or missing packages.

What is your return policy?

Scans are eligible for a full refund if the test kit has not shipped. There are no refunds once collection kits are shipped. For any promotional purchases, please contact the seller directly. Unopened remedies may be returned within ten days of purchase and refunded minus shipping costs and a 20% restocking fee. Customers are responsible for return postage.  Any opened products are not eligible for a refund.

What is your subscription cancellation policy?

Subscriptions end automatically after 12 months. Customers may cancel their subscription anytime without a cancellation fee but must pay the full price of any services received. Monthly payments made will be deducted from this total. If you choose to cancel your subscription, please call 612-812-9121.

Lost or misplaced kits can be replaced for $15.00 per kit. Any unused kits must be returned in new condition before cancellation. If a subscription is canceled while an order is in transit, the first payment will not be refunded.  Kits will be shipped out according to your subscription throughout the year.

*Subscription packages are for individual use only.

**No refunds will be issued on subscription payments.

What is your international shipping policy?

What happens if Customs delays, holds, or confiscates your products? Each country has different restrictions and procedures for products, so we encourage you to contact your local Customs office for details.

It is your responsibility to determine if your package will be accepted by your country. If packages are returned to us due to Custom holds, refusal, unclaimed, or non-delivery issues, we will refund the full cost of the undamaged item minus shipping cost. If Customs confiscates an ineligible item, we will not refund or credit for that item.

There may be duties, taxes, or other charges required for your package at Customs. You are responsible for all charges related to the shipment of your package. If you refuse your package, you will be responsible for any fees related to the return or abandonment of that package.

Is it okay if my hair is colored/dyed for the sample?

Absolutely! Colored hair will not affect the scan results.

What amount of hair do I need from my samples?

We need roughly one teaspoon of hair for the sample. If you cannot collect one teaspoon of hair from anywhere on your body, include finger or toenail clippings in the same baggie.

What if I don't have a large enough hair sample or any hair at all?

If you don’t have enough hair for a sample, you can send both hair and nail clippings. If you do not have hair, please send nail clippings from all fingers and toenails.

Does the hair need to be from the root?

No, any part of the hair is acceptable to use from any area of the body.

Do my samples have to be submitted within any specific time frame?

All test kits and scans must be used within one year from the date of purchase. No replacements or refunds will be issued for any unused test kits.

Will my supplements or medications mask any readings?

Certain supplements and medications can mask readings within the Systems Performance and Sensitivity sections. Please let us know any supplements you are taking before purchasing a scan, and we will let you know which supplements to stop. Ideally, you should stop taking non-essential supplements three days before taking your samples. If you are on any prescriptions or supplements prescribed by your doctor or that you cannot stop taking, please be sure to let us know in your Health Questionnaires.

What happens if I send in multiple samples from one person at a time?

We advise that you send in one only sample at a time. We will let you know if and when to send a second set of samples. To learn more about this, please contact us.

How can I tell if my samples have reached you if I haven't received an email?

Every return envelope has a tracking number under the return address. Before you drop them in the mailbox, record your tracking number so you can track your shipment.

What happens to my samples after testing?

After testing, all samples are secured at our testing sites. After two weeks, the samples are destroyed by incineration. Samples are never saved or sold.

How long does it take to get my results?

Once we have received your samples, we ask that you allow roughly three weeks for your results. Results are sent by email to the address you provided. You can track your samples using the tracking number found under the return address on your sample envelope.

How does a scan benefit me?

This innovative scanning process takes the guesswork out of unknown stressors. Scans pinpoint areas of the body that are energetically stressed. The remedy testing portion is invaluable to take the guesswork out of which balancing remedies (herbal and homeopathic remedies, nutritional supplements, or a combination) you need to manage stressors.

What if I only want to know what remedies and supplements my body needs?

If you are not interested in doing the Full Scan, we offer a Remedy Scan that includes a list of remedies and supplements that energetically balance well with your needs.

Can I start with any scan I choose, or do I have to do the Full Scan first?

You decide which scan to do, although the Full Scan is the most popular and most comprehensive place to start. You can browse all our scans here.

Which scan should I start with?

We recommend starting with a Full Scan, which is the most comprehensive and contains all aspects of every test we offer.  Many people like to do a Remedy Scan between Full Scans to keep things in balance at an affordable price.

Will I get specifics on toxins?

We only list the origin of resonating toxins in the report. This means there has been exposure to this energy, and your hair and saliva are holding the pattern of it. We can test the generalized category of resonating toxins, and these are provided within the report. This powerful information helps to understand various energetic stressors throughout other areas of the report and System Performance.

How many times should I get scanned? Is once enough?

Everyone is different. Some people use the initial scan as a baseline, and each subsequent scan can show someone’s progress over time. Others find one scan, particularly the Full Scan, can provide enough information and don’t feel they need additional scans. Most clients generally do three back-to-back scans, followed by maintenance scans every six to nine months.

Can I edit my Health Questionnaire if I forgot to add something?

There isn’t a way to edit, but you can email us the information you need to add, and we will make sure to add it.

Why don't I see my results or previous tests on my dashboard?

This is normal if we are in the midst of testing your samples. You will not see anything until we have emailed you that your report is ready to view on your dashboard.

How do I become a CBH Energetics affiliate?

It’s easy to become an affiliate with CBH Energetics. Start by filling out our affiliate application, providing your business’s basic information, including your credentials and how you heard about our affiliate program. We’ll review your submission and get in touch once you’re approved. If you have questions in the meantime, please contact us.

How do I purchase wholesale items as an affiliate?

Wholesale purchase is available only for CBH Energetics affiliate members. Once you are approved as an affiliate, you can purchase wholesale products and scan packages via our online portal.

How do I get my private label on CBH Energetics products?

As a CBH Energetics member, you can put your business’s label on our scans. Remedies are not available for private label. Simply search for the scans you wish to purchase, create your label, and wait for the products and labels to arrive. You can then add your private label scans to your online or in-person storefront for sale in your business.